Shipping Policy 

Last updated: April 2026

Where We Ship

We currently ship to addresses within Australia only.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your order details once your purchase is complete.

Delivery Time

Once your order has been dispatched, estimated delivery times are:

Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays. We are not responsible for delays caused by factors outside our control.

Shipping Cost

We offer free standard shipping on all orders to Australia. No minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.

Please allow up to 3 business days after dispatch for tracking information to be updated.

Customs and Import Duties

Lumiere Beauty ships internationally and some orders may be subject to customs inspection. Customs duties and import taxes, if applicable, are the responsibility of the customer. We are not responsible for any delays caused by customs processing.

Lost or Delayed Packages

If your order has not arrived within 20 business days of the estimated delivery date, please contact us at info@lumierebeautybrand.com and we will investigate the issue with the carrier.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of purchase. Lumiere Beauty is not responsible for orders delivered to an incorrect address provided by the customer. If you realise you have made an error, please contact us immediately at info@lumierebeautybrand.com and we will do our best to make the correction before the order is dispatched.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to us:

Email: info@lumierebeautybrand.com

We aim to respond to all enquiries within 24–48 hours.